What One Of Our Neighbors Say About THD

I was just lazily scanning my PC the other day,when I read this review. I can emphatize with the Neighbors Concerns, But is there a Solution? 

 

Living next door to The Heritage has been a nightmare. Their large commercial delivery trucks regularly idle right outside our windows, filling our home with engine noise and exhaust. These trucks also constantly block the parking spaces we pay for on Shuey Ave.

The disruption happens six days a week, day and night. This isn’t an exaggeration, US Foods delivery trucks have arrived as late as 2:00 a.m., and there are at least three to four garbage trucks coming Monday through Saturday. If you enjoy being startled awake or even just working around the house by thunderous crashes of metal on concrete, then you’d love it here.

The cockroaches from their garbage migrate to the surrounding homes and complexes. So that’s fun too.

Neighborhood residents have repeatedly tried to raise these concerns with the manager, Barbara, and ask for reasonable solutions. Unfortunately, she has been rude, dismissive, and completely uninterested in addressing the very real problems this facility causes for surrounding residents.

Barbara, has also misrepresented the situation to Heritage residents by claiming neighbors are upset about Amazon delivery drivers. That is simply not true. The issue is the Heritage’s own large delivery and garbage trucks arriving at all hours. It’s easy to dismiss the impact when you’re not the one being woken up at 5:00 a.m. or have to hang up on a work meeting because you cannot hear anything. For this lack of honesty and accountability, zero stars for her as well.

The elderly residents are mostly very friendly and kind and we enjoy engaging with them when they walk by on their way to downtown WC, but living next to The Heritage has significantly impacted our quality of life. Cannot wait to move and I feel sorry for whoever rents next.

Meanwhile, here's a short AI Overview on THD

(THD) is a premier 55+ active senior living community located at 1785 Shuey Ave, Walnut Creek, CA 94596. Established in 1986, it offers a resort-style environment for independent living within walking distance of downtown Walnut Creek's world-class shopping, dining, and the Lesher Center for the Arts. 

Key Features and Services

• Independent Living Apartments: Residents can choose from a range of floor plans, including studios, one-bedroom, and two-bedroom options. Apartments typically include full kitchens, in-unit washers and dryers, and private patios or balconies.
• Award-Winning Dining: The community features an on-site restaurant, Newton's Fine Dining, which serves fresh, organic meals for breakfast, lunch, and dinner, as well as a popular Sunday brunch.
• Health and Wellness: Amenities include a fitness center, yoga studio, and a year-round heated pool and spa. The facility also offers wellness screenings and fitness classes tailored for seniors.
• Active Social Calendar: Monthly activities include live music events (like the "Seniority Jam"), cocktail hours, film studies, art classes, and off-site cultural excursions.
• Essential Services: Monthly rent includes weekly housekeeping, 24-hour concierge and security, and daily shuttle transportation to nearby medical facilities and businesses. 

Quick Facts

• Starting Price: One-bedroom units are reported to start at approximately $6,095 per month (as of early 2026).
• Pets: The community is pet-friendly.
• Care Options: While primarily focused on independent living, additional care assistance is available through partners like Home Care Assistance or Interim for residents needing extra help with daily activities.
• Community Highlights: According to A Place for Mom, the community has received multiple "Best of Senior Living" awards based on high ratings for staff friendliness and cleanliness. 

Personal Note: I have resided here for almost 3 years. I am happy, but there is no perfect place, so there is always room for improvement. Beginning last March 1, there was a New General Manager replacing Barbara Simpson. Her Name is Nisha Patel. 

https://chateaudumer.blogspot.com/2026/03/welcome-nisha-and-farewell-barbara.html

A New Director of Resident Services, Jimmy Clark is expected to be here before the end of the month. Jenny Shrively remains as Director of Sales/Leasing. Is Jimmy also in-charge of Residents Liaison? Or is this position unnecessary, since THD has no retention problem?    

As of this writing date, Karen Koop is managing all Activities temporarily. The latest previous activities personnels, Vanessa De Guzman and Elane Johnson vanished suddenly and we have not seen both of them. Rumors circulate both are on sick leave. Hopefully, the pattern of high employees turnover ( 12 employees during my 3-year stay here) stopped with the new Management of Patel, Clark and Shrively.  I will be glad see the Curse in the Activity Section stopped with the new management.       

Residents Demographics: When I first moved here in June, 2023, there were only 100 residents. Today, our February  phone book list 158 residents, 44 Men and 114 women. There are 22 couples. There is one resident not listed in the Phone Book or Mail Box. The Occupancy rate is 100%. There is a waiting list. 

So, there is no problem in retention and sales. Only one or two residents left because they are unhappy of the Services since I moved here that I know of. Residents moved because they needed more living assistance, memory care or Death.  I have talked to numerous residents on their happiness ratings numerous times. Only one or two are unhappy, all the rest indicated they are happy, but will appreciate, a little variation in our food menu by featuring once a month Ethnic Dishes. Several residents complain about the Parking Problems and barking dogs of our neighbors.

Lastly:   No Change ON:   

THD Upper Management:  Matt is the CFO / President, Raquel Ryan is tthe COO, and Aimee is in charge of Marketing and keeping the place beautiful. Matt is the son-in-law of Val (RIP) and Aimee is Val's daughter.